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Faqs

Where are you based?

We're based in London, UK - and our North American office is in New York, US.

How does shipping work?

We provide Free Standard Shipping. Products are shipped from one of our warehouses - either from the US, Europe, or Asia.

In general, products shipped from the US take 4-15 days to arrive. International delivery may take 1-4 weeks. In an unlikely event of low inventory in our UK, US, Canada and European warehouses, we might have to ship from our Asia warehouse which may extend the shipping time to 7-20 days - you will be notified via email after you have placed an order If this occurs. 


If your order hasn't arrived yet, do not worry; it's on its way. You can always track your package, or e-mail us for additional information.

We offer international shipping options too - no matter where you are, you can buy from us!

How can i pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card, VISA or MasterCard - choose what most suits you! All products are listed in US Dollar, but and our system will automatically convert your currency into GBP to make it easy for you when placing an order.

 

If I change my mind, can I cancel my order?

Sure! Just contact us at support@gymflexfitness.com, and we’ll be able to edit or cancel an order for you as long as it hasn’t already been processed.

How Do I Track My Order?

Your tracking information will be included on your shipping confirmation email.

Alternatively, you can track your order on our website using your order number found on your confirmation email.

If the tracking number does not work for some reason, please contact us and we will get an update for you.

 

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Can I get my product quicker?

Of course. If you opt for Priority Shipping at checkout, your product will be with you within 3-10 days.

Please check the express shipping cost before payment.

How do I get a refund?

Yes. If your product is damaged, please send us a message on support@gymflexfitness.com and your request will be processed within 24 hours, If approved, you will be refunded within 2-5 business days. 

Alternatively, you can requst a refund within the 30 day refund period if there is something wrong with your orderm or if it doesn't fit you.

How do I get in touch with you?

We have a 24-hour support desk working very hard to provide you the best customer service. Simply send us a message at support@gymflexfitness.com and we'll be in touch ASAP.

Your satisfaction and happiness is our highest priority. 😊

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